FAQ

Frequently asked questions

Common questions

How does a quote work?

Send us your rough size, whether it's indoor or outdoor, and ideally a photo of the space — via the quote form or WhatsApp. We'll recommend the right product and size and reply with a clear price, usually within one business day.

How does a quote work?

Send us your rough size, whether it's indoor or outdoor, and ideally a photo of the space — via the quote form or WhatsApp. We'll recommend the right product and size and reply with a clear price, usually within one business day.

Do you hold stock, or is everything made to order?

We source each display to order through our manufacturing partner network rather than warehousing every size — this keeps a wider range of sizes available without a stock markup. You still deal only with Dot Sign for quoting, contract, delivery coordination and support.

Which product is right for my shop?

Rough guide: a ticker bar for messages above windows and counters; a custom fine-pitch screen for video on a wall or in a window (quoted per project); the cube for being seen from every direction at entrances and corners; the portable poster when you want to move it around. Not sure? Send a photo — we'll advise for free.

Do you install?

Most products are simple to set up — the poster just plugs in, and a custom fine-pitch wall screen mounts like a TV. Where installation is needed, we arrange and coordinate it as part of your quote.

Do I need council approval?

Possibly, for exterior signage — it depends on your council area and sign type. We flag this during your quote and point you to the right contact. See our permit guide.

How do I change what's on the screen, and whose software is it?

Content is updated with easy software — no technical skills needed. It runs on the content and scheduling platform we build and operate ourselves, set up and configured by us as part of your purchase — this is a core part of the Dot Sign service, not an outsourced afterthought. If you'd prefer to use your own signage software, tell us during your quote and we'll confirm compatibility first.

Is there a warranty?

Yes — every product comes with a warranty, and the exact terms are confirmed in writing with your quote. Being Melbourne-based, we're also here if you ever need support after the sale.

How long does delivery take?

It depends on the model and current lead times with our production network — we confirm the timeframe with your quote before you commit.

Can screens run outdoors?

The ticker bar and cube both have outdoor-rated models. Custom fine-pitch wall screens and the portable poster are indoor units (they work great facing out through a window).

I need signage you don't carry — printing, lightboxes, 3D letters. Can you help?

We don't fabricate these ourselves, but we'll scope it through our wider production network rather than leave you to start your own search — mention it in your enquiry.

Something else? WhatsApp us on 0422 575 840 — happy to help.